My Multi-Agent Customer Service System

Just implemented a customer service system with multiple AI agents:

- Router Agent: Classifies requests
- Knowledge Agent: Handles FAQ
- Escalation Agent: Transfers to humans
- Analytics Agent: Tracks metrics

Results: 85% resolution rate, 2.3s avg response time!

Impressive results! 85% resolution rate is excellent.

Questions:
1. How do you handle escalation edge cases?
2. What's your customer satisfaction score?
3. Cost savings vs human agents?

We're planning similar implementation - would love to chat!

The analytics agent is brilliant! Are you using real-time metrics or batch processing?

For our system, we added a Feedback Agent that learns from customer ratings. Improved resolution by 12%.